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Shipping & Returns

SHIPPING

All orders are shipped the same day if we receive your order before 2pm weekdays, providing the item is in stock. Orders received after this time will be despatched the next available working day.

Shipping costs are calculated based on weight and destination, and we try to keep our charges to a minimum. 

Standard UK Service is FREE on orders over £10 unless you choose an alternative option; we use Royal mail 48 /2nd class service and delivery is estimated between 3-10 days. Royal Mail 24 / 1st class has an expected delivery schedule of 1-5 working days, however please be aware that Royal Mail state that in some cases and at peak times it can take up to 15 working days, therefore we are unable to investigate any claims for goods not received until this period has elapsed. 

Orders in excess of £50 will receive an automatic free upgrade to 1st class tracked delivery (UK only). 

Special Delivery is available to UK addresses only and is a guaranteed next day service, if order placed before 2pm however Royal Mail do not guarantee Saturday deliveries for orders sent using this service on Fridays. 

Overseas we can ship to any destination worldwide, however we regret that due to the weight of most items available from heat-treats, overseas postage costs for heavy goods is usually in excess of the product value.  If you are ordering multiple items for overseas delivery and your shipping total is high, please email us and we'll do our best to find a cheaper option. 

CLAIMS

Although we make every effort to ensure your goods reach you quickly and in perfect condition, once the parcel has left us we are unable to control how it is handled, so if it reaches you damaged or tampered with in any way, please notify us immediately. Please be aware that we can only accept claims for faulty / damaged goods or items missing from your parcel within 3 days of delivery of your order.

In the rare event of your parcel not being delivered, we will do everything we can to track the item with our carrier. However, please note that Royal Mail will not investigate a claim until 15 working days after the posting date, unless the parcel has been sent by special delivery. If after this time you still have not received your goods, we will send you a self declaration form which must be signed and returned before we can release a replacement order or issue a refund. Please note: we will only accept claims for non delivery of parcels up to 28 days after posting.

If you give an instruction to leave your parcel in 'SAFE PLACE' such as; side of house, under window, in porch, next to bins etc we cannot accept any responsibility for non-receipt of goods. By providing this type of instruction in order comments, you agree to take full responsibility for your parcel once it has left us. 

Christmas last posting dates

RETURNS POLICY

You may return most new, unopened items within 10 days of delivery for a full refund of the item only. We'll offer a FREEPOST address if the return is a result of our error (you received an incorrect or defective item).

Please be aware when returning items because you have changed your mind that we may charge an admin and restocking fee of 10% or up to £5.00 when they have been sent using our FREE shipping option.

We will not issue a refund against an item that has been used or tampered with or is returned to us in any condition that makes it unfit for resale. 

We are more than happy to exchange items if you have changed your mind, however, a re-postage fee will be charged to send alternative products.  

You should expect to receive your refund within 30 days of us receiving the unwanted goods however, in most cases you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

We'll notify you via e-mail of your refund once we've received and processed the return.  

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