Getting in touch is easy; we're here to help and there are several ways you can contact us.
As we try to manage the increased needs of our customers via phone, live chat and email during lockdown & taking into account the ongoing staffing issues caused by Covid, please be aware that there may be delays to our usual response times stated below.
We are doing our very best to deal with all communications in a timely manner and it would speed up the process if you would be kind enough to wait for a reply rather than be tempted to contact us again via a different method or sending multiple messages for the same query. ; this does not mean you will get a quicker reply as we attend to all messages in the order in which they are received, which is the fairest way of providing support for all.
We appreciate your patience and understanding during this time.
Before getting in touch, we recommend you visit our FAQs section as most queries can be resolved with the information provided there.
1. COMPLETE & SUBMIT THE FORM BELOW
This is the quickest way to send a general or order enquiry and we aim to respond the same working day.
2. CALL US
Calls from a landline cost from 10p per minute* which in many cases is cheaper than a national call to a geographic number.
*Please note however, that mobile tariffs vary and we have no control over charges applied by your provider. We therefore recommend calling from a landline so as to avoid encountering inflated access charges.
3. EMAIL US
4. REACH US BY POST
KayCo2 Ltd, Unit 2 Chartists Way, Morley, Leeds, LS27 9ET, West Yorkshire, UK
Our company registration number is 6346746