All orders are shipped the same working day if we receive your order before 12 noon weekdays or at our discretion up to 2pm if our distribution centre can process, pick, and pack it before our courier collection slot. Orders received after this time will be despatched the next available working day.
During peak season, we will endeavour to meet this promise, however, please be aware that due to technical limitations on order importing and processing into our main systems, we cannot guarantee same day shipment, and expedited services will take priority.
Shipping costs are calculated based on weight and destination, and we try to keep our charges to a minimum.
Orders over £50 will receive an automatic free upgrade to 1st class tracked delivery (UK only).
standard UK service
FREE shipping is available on orders over £10 unless you choose an alternative option; we use Royal Mail 48 / 2nd class service and delivery is estimated between 3-10 working days.
Royal Mail 24 / 1st class has an expected delivery schedule of 1-3 working days, although it may take up to 5, it is NOT a next day delivery service, however, please be aware that Royal Mail state that in some cases and at peak times it can take up to 15 working days, therefore we are unable to investigate any claims for goods not received until this period has elapsed. If you require an item to arrive for a specific date, we advise you choose next day (special) delivery.
An expedited service available to UK addresses only; it is a guaranteed next working day service, providing your order is placed and processed before noon weekdays, however Royal Mail DO NOT guarantee Saturday deliveries for orders sent using this service on Fridays.
We can ship to any destination worldwide; however, we regret that due to the weight of most items available from heat-treats, overseas postage costs for heavy goods are usually more than the product value. If you are ordering multiple items for overseas delivery and your shipping total is high, please email us and we'll do our best to find a cheaper option for you.
Customers are responsible for checking with their local customs office and postal services to ensure that the products they are ordering are allowed entry into their country of residence. Customers are also reminded that local duty and taxes may be applicable when importing goods into your country.
We are not able to accept any responsibility or liability for products that are held by customs in a country outside the UK or for any surcharges that arise as a result of local duty or taxes. Customers requesting orders to be delivered to destinations outside the UK do so at their own risk.
CLAIMING FOR LATE / NON-DELIVERY
In the rare event of your parcel not being delivered, we will do everything we can to track the item with our carrier. However, please note that Royal Mail will not investigate a claim until 15 working days after the posting date, unless the parcel has been sent by special delivery. If after this time you still have not received your goods, we will send you a self-declaration form which must be signed and returned before we can release a replacement order or issue a refund. Please note: we will only accept claims for non-delivery of parcels up to 28 days after posting.
If you give an instruction to leave your parcel in 'SAFE PLACE' such as; side of house, under window, in porch, next to bins etc we cannot accept any responsibility for non-receipt of goods. By providing this type of instruction in order comments, you agree to take full responsibility for your parcel once it has left us.