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RETURNS & REFUND POLICY

You may return most new, unopened items within 14 calendar days from delivery for a full refund of the item price only. We are able to provide a pre-paid returns label for your convenience, however the cost of this will be deducted from your refund value.

If the return is a result of our error (you received an incorrect or defective item) then the pre-paid label cost will not be charged. 

Although we make every effort to ensure your goods reach you quickly and in perfect condition, once the parcel has left us we are unable to control how it is handled, so if it reaches you damaged or tampered with in any way, please notify us immediately.

Please be aware that we can only accept claims for faulty / damaged goods or items missing from your parcel within 3 days of delivery of your order.

If you wish to make a claim for defective or damaged goods, we require a photograph before we can initiate a return. Please email us with a picture/s and a description of the problem, along with your order number.   

We will not issue a refund against an item that has been used or tampered with or is returned to us in any condition that makes it unfit for resale. 

We are more than happy to exchange items if you have changed your mind, however, a re-postage fee will be charged to send alternative products.  
You should expect to receive your refund within 14 days of us receiving the unwanted goods however, in most cases you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "COMPLETED" link under the My Account menu and click the Return Item(s) button next to your order. 

We'll notify you via e-mail of your refund once we've received and processed the return.