Refunds are accepted and given subject to compliance with the agreed Terms & Conditions.
NOTIFICATION OF CANCELLATION
Must be provided by legible medium; post, fax or email within 14 days from date of delivery, or verbal communication by obtaining a Returns Authorisation Number within 14 working days from date of delivery.
RETURN OF GOODS
Goods must be returned to the registered company address in a re-saleable condition. The consumer is liable for the cost of return postage, if necessary, insuring the parcel against loss or damage in transit. Products returned damaged or tampered with will not entitle consumer to full cancellation rights (Regulation 8(2)(b)(ii)).
RETURN OF USED PRODUCT
The consumer is under duty to take reasonable care of items in their possession. If goods are returned used or not in a reasonable condition, the consumer loses their right to cancellation of those items. Any refund given is subject to replacement costs chargeable to the consumer (Regulation 13(I)(c)).
Although we make every effort to ensure your goods reach you quickly and in perfect condition, once the parcel has left us we are unable to control how it is handled, so if it reaches you damaged or tampered with in any way, please notify us immediately. Please be aware that we can only accept claims for faulty / damaged goods or items missing from your parcel within 3 days of delivery of your order, therefore we strongly recommend upon receipt of your parcel that goods are thoroughly checked, even in circumstances where you may be buying as a gift in advance of an event, such a birthdays / Christmas.
In the rare event of your parcel not being delivered, we will do everything we can to track the item with our carrier. However, please note that Royal Mail will not investigate a claim until 15 working days after the posting date, unless the parcel has been sent by special delivery. If after this time you still have not received your goods, we will send you a self declaration form which must be signed and returned before we can release a replacement order or issue a refund. Please note: we will only accept claims for non delivery of parcels up to 28 days after posting.
POSTAGE AND PACKAGING
Where postage & packaging is charged or applied separately as an additional service, it becomes non-refundable upon cancellation of the order under the agreed Terms & Conditions.
Please refer to our shipping & returns page for more information on our service.
Please note that by accepting our terms & conditions eligibility to claim for non-receipt of a parcel is invalidated in the following circumstances: